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Frequently Asked Questions

1. What type of warranty do you offer?
All mirrors come standard with the manufacturers' warranty. The warranty will be specified under the product features.

2. How long will it take to receive my mirror(s)?
Unless stated otherwise on our site, please expect to receive your item within approximately 3-10 business days (depending on the manufacturer and product). A few exceptions apply (e.g. remote locations, over-sized items) where you may receive your item in up to 15 business days. Please note that custom-made items may take up to 4-6 weeks to receive. If your item is back ordered, we will contact you by phone or email.

3. Are all your mirrors “New”?
Yes, everything we sell is brand new and of first quality. We do not sell factory seconds or used products.

4. Do you have a low price guarantee?
Yes. We are so confident that we have the lowest prices, we offer you a 110% price match guarantee.

Simply find a lower price on the same product from any other retailer within 60 days of your purchase, and we will match it PLUS give you an EXTRA 10% discount on the difference! Applies to any retailer, anywhere.

Here’s how it works… Just fill out this brief form and and let us know where you found the lower price. Upon verification of this price, we will refund you accordingly. Remember, it only applies to the exact product as verified by website, catalogue or sales flyer, and excludes retailer's products that are off-quality, factory seconds, clearance or closeout items. Also, please note that additional discounts do not apply to price matches. Now you can have your rugs and mirrors and rest assured you got the best price at SelectMirrrors.ca.

5. What are the shipping costs?
Shipping is free on virtually all orders across Canada, other than certain remote locations and/or over-sized items. Please see our Shipping Policy for additional details. Over 98% of orders qualify for Free Shipping. We ship to Canada only.

6. What is your return policy?
Try your items for 30 days on us! There’s never a restocking fee at SelectMirrorsCanada.ca. We offer a 30-Day Risk-Free Trial policy. If for any reason you are not happy with any area rug or mirror, just return it within 30 days for a merchandise credit or exchange, it’s your choice. Please note that custom-made items are returnable for shipping damage only.

   1. All you need to do is fill out this brief form and we will contact you with your required Return Authorization number*. You may also call (888) 926-1271.
   2. Items need to be repackaged like new in the original packaging or an equivalent of the original packaging. The RA# needs to be on the outside of the packaging.
   3. SelectShops Canada will schedule a pick-up.
   4. When the item is received in its original condition, a merchandise credit or an exchange can be made, which ever you prefer.

*All returns MUST have a Return Authorization number prior to being sent back.

Returned mirrors must be in original unused condition. Returned items may be refused or assessed a fee if they are soiled or stains are present.

7. What payment methods do you accept?
We accept Visa, MasterCard, American Express and PayPal. You can also pay by certified cheque or money order by selecting the Alternative Payment option at checkout. Please note that orders paid for with Certified Cheque / Money Order will not be processed until payment has been received.

8. How do I change or cancel an order once it has been placed?
We will do everything we can to help you with any changes to your order. Orders may be changed within the first 24 hours. All changes and cancellations must be done via phone. If you choose to change or cancel your order, please call us within 24 hours of purchase at (888) 926-1271 between 9am – 5pm Eastern Time.

9. Do you ship internationally?
SelectMirrorsCanada ships only to Canada at this time.

10. Is it secure to enter my personal information on your site?
Yes, SelectMirrorsCanada.ca is a secure site. All information is secure and our site is monitored by Hackersafe. See our privacy section for more detail.

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